a.     Inthis Refund Policy, the mentioned terms shall mean the following:

i.     Thereader of this Policy may include or mean a ‘Vendor’, a ‘Client’, orany other individual as the Consultant deems fit.
ii.     Consultant’ or‘Consultants’ shall means Vilasani Ventures, the registered entityin the form of LLP (Limited Liability Partnership), OR under any othergenre/type of registered entity under the Indian legislation. The said‘Consultant’ or ‘Consultants’ is/are engaged in providing various consultancyservices in their own capacity and network.
iii.     ‘Website’ shallmean a collection of interrelated, accessible web pages that are hosted on aspecific domain or subdomain, typically containing text, images, videos, andother digital content, which can be accessed over the internet using a webbrowser. It is generally designed to provide information, services, products,or other functionalities to users, and may include interactive elements such asforms, e-commerce capabilities, or user-generated content. It is typicallyaccessible through a unique URL (Uniform Resource Locator) and is hosted on aserver, which allows users to connect and interact with the website via theWorld Wide Web.
iv.     ‘Service/Services’ shallrefer to any professional advisory, guidance, analysis, evaluation, design, orother intellectual services rendered by the Consultant to its Users/Clients,which may include, but is not limited to, management consulting, strategicplanning, business analysis, project management, technology implementation,training, or any other specialized Service tailored to the User’s/Client’sspecific needs. The Service is typically provided in accordance with the termsand conditions agreed upon by the parties, and may be delivered throughreports, recommendations, consultations, workshops, or other formats, asappropriate. The Service may include the provision of physical goods orproducts but focuses on the provision of expert knowledge, expertise, andassistance in the relevant area of the User’s/Client’s business oroperations." 
v.     ‘Fee/Service-Amount’ shallmean a payment in monetary and quantifiable terms, made to the Consultant bythe Client, for the Service rendered by the Consultant to the Client. It shallalso mean the total sum of money to be paid by the Client to the Consultant inconsideration for the Services rendered by the Consultant under relevantlegally binding agreements/contracts. The Fee/Service-Amount includes allcharges, fees, or amounts payable for the Consultant's performance of theServices, whether such services are provided on an hourly, fixed-price, or anyother basis as agreed by the parties. The Fee/Service-Amount may include, butis not limited to, any additional costs, reimbursements, taxes, or other sums thatmay be due to the Consultant for the provision of such Services, as specifiedin the relevant legally binding agreements/contracts respectively.
‍vi.     ‘Price/Amount’ shallmean the total sum of money to be paid by the Consultant to the Vendor inexchange for the services, goods, or any other deliverables provided by theVendor under various legally binding agreements to the Consultant. It mayinclude, but is not limited to, any agreed-upon fees, charges, reimbursements,taxes, or other costs that are due and payable to the Vendor in considerationfor the performance of the Vendor's obligations. It shall be payable inaccordance with the payment terms specified in the relevant legally bindingagreements/contracts, subject to any applicable adjustments, deductions, ormodifications as provided for herein. It shall always be in monetary andquantifiable terms. 
vii.     ‘MoU (Memorandum ofUnderstanding)’ shall mean a binding document, signed and acceptedby and between the Client and the Consultant for every Service/Project given orprovided to the Client by the Consultant respectively AND a binding document,signed and accepted by and between the Client and the Vendor for everyService/Project given or provided to the Consultant by the Vendor respectively.
viii.    ‘Vendor’ shall mean any individual, freelancer, entity,agency, incorporation, establishment, or third-party supplier that providesgoods, services, or products to the Consultant under a Vendor Agreement OR hasalready provided it. The Vendor may be engaged by the Consultant to supplyspecific materials, resources, or services that are necessary for thecompletion of a project or a Service or the fulfilment of the Consultant’sobligations to its Clients or any other individual. The Vendor is responsiblefor delivering the goods or services in accordance with the terms andconditions set forth in the relevant Vendor Agreement, including but notlimited to, quality standards, timelines, pricing, warranties, and compliancewith applicable laws and regulations. The Vendor's relationship with theConsultant is governed by the specific terms of the Vendor Agreement and isdistinct from the Consultancy firm's direct relationship with its clients.
ix.     ‘Client’ shallmean any individual, corporation, partnership, agency, firm, individual,company, or other legal entity that engages the Services of the Consultantrespectively. The Client may be the recipient of advice, Services, orprofessional consultation, and may also include any authorized representativesor agents of the Client who are acting on behalf of the Client in connectionwith this engagement. It shall also include both the primary contracting partyand any third-party entities or individuals designated by the Client to receiveor benefit from the services provided by the Consultant.

a.     Thank you for choosing the Servicesof the Consultant. The Consultant appreciates your business and wants to ensurethat you are completely satisfied with your experience. If for any reason, youare not fully satisfied, the Consultant offers a clear and fair Refund Policy.Please read the following terms carefully to understand your rights andobligations when it comes to refunds.

a.     Refundsare available under the following conditions:

i.     Cancellation by Client(Before Service Commencement): If the Clientcancels a Service provided by the Consultant, after transferring the said Fee/Service-Amount tothe Consultant, the said concerned Client may be eligible for a full orpartial refund, depending on the time frame of the cancellation. The saidrefund in this case shall be totally and unilaterally decided by the Consultantonly. The following are the precise conditions, which may be followed by theConsultant:

1.    Full Refund: If the Client cancels the said service within 24 hours of suchpayment of Fee/Service-Amount for the service, the concerned Client will be eligiblefor a full refund.
‍2.    Partial OR No Refund: If the Client cancels after 24 hours of suchpayment of Fee/Service-Amount for the service, then the concerned Client may beeligible for a partial or no refund at all. Such partial or no-refund shall becalculated based on the amount of work completed and/or other factors by theConsultant only.

ii.     Cancellation orTermination by Consultant: If for any reason, the Consultant, is unable to providethe agreed-upon Services, the concerned Client may be entitled to a full refundfor any Services that have not been rendered up till that point.
iii.     Client Dissatisfaction(After Service Commencement): If the concernedClient is dissatisfied with the Services provided, the Consultant encouragesthe concerned Client to contact them immediately. The Consultant then, willwork with the concerned Client to address their concerns and provide anappropriate resolution. Refunds will not be granted solely based ondissatisfaction unless the Service provided was materially different from whatwas agreed upon in the contract/MoU.

a.     Refunds are available under thefollowing conditions:

i.     Cancellation byVendor (Before Service Commencement): If the Vendor cancels a Service to be given to theConsultant, before the scheduled start date, the Consultant shall be eligiblefor a full refund compulsorily, in case any such Price/Amount was paid to thesaid Vendor. The concerned Vendor shall be legally bound to refund the fullPrice/Amount, without any conditions. 
ii.     Cancellation orTermination by Consultant: If forany reason, the Vendor, is unable to provide the agreed-upon Services, to theConsultant (meaning if the Consultant deems it from general behaviour of thesaid Vendor that they would be unable to execute the said Service), then theConsultant shall be entitled to a full refund for any Services by the saidVendor, in case any of such Price/Amount was paid to the said Vendor by theConsultant for such Services.
iii.     Consultant’sDissatisfaction (After Service Commencement): If the concerned Consultant is dissatisfied with theServices provided by the Vendor (at any stage of the said Service, aftercommencement), then the Consultant shall be entitled to a full refund for anyServices by the said Vendor, in case any of such Price/Amount was paid to thesaid Vendor by the Consultant for such Services. 
iv.     Forfeiture of theRemaining or Full Price/Amount by the Consultant: If the concerned Vendor:

1.    Leavesthe mutually decided Service after commencement of such Service, without anycommunication;
‍2.    Leavesthe mutually decided Service after commencement of such Service, withcommunication and reasons to the Consultant, but without the satisfaction ofthe Consultant as to such reasons;
‍3.    Intentionallyexecutes the mutually decided Service badly, incorrectly, in low quality, inbad faith, or anything of like nature;
‍4.    Threatensto misuse the information, assets, confidential information, digital ornon-digital, provided by the Consultant for such mutually decided Service;
‍5.    Intentionallyor indirectly or directly helping the Consultant's competitors by providingthem the Consultant's information, either bound by confidentiality or not;
‍6.    Intentionallyor unintentionally, directly or indirectly, sharing the Price/Amount and anyother hidden or public charges to the Consultant’s competitors or any otherindividual or publishing them at any public arena or forum or platform;
‍7.    Harmingthe Consultant through the mutually decided Service itself by holding theConsultant in a difficult position, by, for example, delaying the Service,rendering it badly, prolonging it with malafide intentions, or anything of likenature;
‍8.    Havegone rogue or ran away with the Price/Amount already paid by the Consultant tothe said concerned Vendor;
‍9.    Threatening,troubling or forcing other Vendors or Client of the Consultant through and byany means possible;
‍10.  Usingthe output of the said mutually decided Services in bad faith, withoutpermission for their own platform or selling the same for monetary ornon-monetary benefits without the Consultant’s explicit permission;
‍11.  Intentionallydelaying the said mutually decided Service without any reason;
‍12.  Displayingbad faith, bad behaviour, being non-communicative, ghosting the Consultant, or
‍13.  Anyother reason of like nature as this list, as the Consultant deems fit,

v.     Then, owing to the list mentionedin  Section-4(a)(iv)(1)-(13)above, the Consultant shall have full, unequivocal, unhindered,unilateral, and complete rights to forfeit, either the remaining Price/Amountto be paid to the said concerned Vendor for the said mutually decided ServiceOR the full Price/Amount respectively, whatever the case may be. Suchforfeiture shall be full and final, and the said concerned Vendor shall nothave the right to question the said decision of the Consultant. The same shallbe communicated to the concerned Vendor by the Consultant, as and whenrequired.

a.     Refunds are not available for:

i.     Servicesalready provided or completed (e.g., consultation hours, reports, ordeliverables that have been finalized). 
ii.     Travelexpenses, accommodation, or other out-of-pocket costs incurred during theprovision of Services.
iii.     Anycustomized or personalized Service that was completed according to the Client’sspecifications.
iv.     Prepaidpackages or retainer agreements, unless specified otherwise in the concernedMemorandum of Understanding (MoU) for the Client.
v.     Anysituation or the circumstance which the Consultant may deem it fit to beconsidered for the same. The decision of the Consultant shall be full and finalunder this Clause, and shall only be communicated to the concerned Client afterthe said decision has been taken by the Consultant respectively.

a.     To request a refund, please followthese steps:

i.     Submit a WrittenRequest: Pleasecontact the Consultant via official email and compulsorily include thefollowing details in such communication:

1.    Payment/servicedetails (e.g., service type, dates, payment proof),
‍2.    Email/communicationconfirming your (the Client’s) initial payment (or whole) ofFee/Service-Amount,
‍3.    Adhaar(or any govt. ID proof),
‍4.    PANCard Copy,
‍5.    CancelledCheque (in which you want the said refund from the Consultant),
‍6.    Order ID,and
‍7.    The genuinereason for your refund request.

ii.     Review of Request: Once the Consultant receives theconcerned Client’s refund request, the Consultant then, will review the detailsof the Service provided and other relevant details, matching it with theirdatabase, etc. This process shall take a minimum of 15 working days. 
iii.     Refund Decision: After reviewing the concernedClient’s request, the Consultant then shall issue a refund decision. If the saidClient’s request is approved, the refund will be processed through NEFT/RTGS orany other method as the Consultant may deem fit.

1.    The timeit takes for the funds to appear in the said Client's account may vary based onthe said Client’s payment provider and financial institution.
‍2.    Oncethe refund is initiated from the Consultant's side, and the same iscommunicated to the concerned Client, then the Consultant shall bear noresponsibility for the duration or time taken for such refund to actuallyappear in the said Client's account.

a.     Torequest a refund from the Vendor, the following steps shall be followed, byboth the Vendor and the Consultant:

i.     Written/Typed/VocalRequest by the Consultant: The Consultant shall contact the concerned Vendor via (emailor Contact number of Vendor), and compulsorily include the following details insuch communication:

1.    The concerned Service’s Memorandum of Understanding(MoU),
‍2.    Payment Proof & Service Type,
‍3.    Order ID, and
‍4.    The reason for such a refund request.

ii.     Execution of SuchRequest and Duration: Once the concerned Vendor receives the concernedConsultant’s refund request (of the already paid Price/Amount), then theconcerned Vendor shall be legally bound to refund the said Price/Amount within48 hours positively, without any excuses or reasons, of the said communication.The concerned Vendor agrees that this provision is compulsory and final. Thesaid refund will be processed to the original method of payment or any othermethod as the Consultant asks for in the said refund communication.

a.     If you (Client or Vendor) haveconcerns regarding your Service (provided by the Consultant or to theConsultant, whatever the case may be) or wish to discuss any issues beforerequesting a refund, the Consultant encourages you to contact the Consultant assoon as possible. The Consultant is committed to providing an open line ofcommunication and resolving any issues in a manner that is fair and respectful.The Contact Us section is at the end of this policy.

a.    TheConsultant reserves full rights to amend or update this Policy at any time. Anychanges may be communicated to the concerned Clients or Vendors via email orupdated on the Consultant's Website. Please review the policy regularly to stayinformed of any changes.
‍b.    Allthe Sectionsand every single provision in this Policy, are subject to the provisionsof the Concerned Document (different document), AND the provisions of the'Client Policy' (different document, if read by the Client), AND the provisionsof the 'Vendor Agreement' (different document, if read by the Vendor), theirrespective MoUs  (as and whenapplicable), AND any other legally binding document made applicable at will bythe Consultant respectively.

a.     TheConsultant may update this Refund Policy periodically. The same shall be  notified to the concerned User/Client/Vendorof any material changes by:

i.     Postingthe new policy on the Consultant’s website; or
ii.     Sendingan email notification; or 
iii.     Displayinga prominent notice on the Consultant’s Website; or
iv.     Throughand by any other means which the Consultant deems fit and is legal.

a.     Ifany Client/Vendor has an enquiry or a complaint about the way the Consultanthandles this Policy, or to seek any clarification for the same, then simplycommunicate the Consultant citing the same. The same shall be replied to the concernedClient/Vendor within a reasonable time, at the total discretion of theConsultant. The address for the same is as follows:

i.     EmailAddress: support@vilasaniventures.com  OR info@vilasaniventures.com
ii.     PostalAddress: Unit - 542, 5thFloor, Tower A2, SPAZE ITECH PARK, Badshahpur Sohna Rd Hwy, Sector 49,Gurugram, Haryana 122018